FAQ

This allows us to optimise our administrative processes and eliminate several intermediate steps. At the same time, the customer experience will be better and simpler, as the camps can be paid for directly upon registration. In exceptional cases where payment by credit card or TWINT is not possible, you are welcome to contact us directly.

This process is absolutely essential for our large number of participants. It allows us to plan the camps and training sessions in the best possible way. It is possible to select several camps per form by multiple choice.

To make sure that you receive the special price (e.g. sibling discount), you can let us know either directly during the order process (Order information) or in the online form. The amount is initially only reserved and must first be confirmed by us. If you are entitled to the special price, we will adjust the amount downwards and only charge the special price.

To be able to complete the order anyway, you can log in as a guest and tick the checkbox ‘I do not want to create an account now’. When we receive your registration, we will transfer it to the correct account and resolve the login problem.

No. We therefore strongly recommend that you take out cancellation insurance, for example with our health partner CSS. Further information hier.
Alternatively, there is the option of taking out course insurance.

You can provide us with the relevant data directly in the online form which you will receive in the confirmation email.

Our camp season ends at the end of September of the current year. Nevertheless, we try to publish the dates for the following year as early as possible. We officially start in the first half of November. Official registrations are only possible from this point onwards.

The ‘Info Package’ will be sent by e-mail at least 2 weeks before the start of the camp. Please also check your spam/junk folder.